Last updated: August 28th, 2025

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These General Terms & Conditions (“Terms”) govern all services provided by Ophidian Group (“we”, “our”, “us”) to clients (“you”, “your”). By engaging our services, you accept these Terms.
 

1. Scope of Services

Ophidian Group provides consultancy, content writing, translation, SEO/SEA, marketing, and related professional services.

• Services will be described in a separate agreement, proposal, or order confirmation.

• These Terms apply to all services unless otherwise agreed in writing.

• If there is a conflict between these Terms and a specific agreement, the specific agreement prevails.
   

2. Legal Compliance

Both parties agree to comply with all applicable laws and regulations, including but not limited to:

• EU and Finnish law, including the Finnish Contracts Act and the Consumer Protection Act (if applicable).

• Data protection and privacy laws, including the EU General Data Protection Regulation (GDPR).

• Export control and trade compliance laws, if services involve international restrictions.

• Anti-bribery and corruption laws, including the Finnish Criminal Code and applicable EU directives.

• Intellectual property laws, including copyright and trademark protection.
   

3. Engagement & Contracts

• A binding contract is formed once services, fees, and timelines are confirmed in writing (email suffices).

• Amendments or changes must be agreed in writing.

• We may subcontract work to trusted partners while remaining responsible for service quality.
   

4. Fees & Payment

• Fees are agreed before commencement (fixed price, hourly, or daily rate).

• Unless otherwise stated, all fees are exclusive of VAT and applicable taxes.

• Invoices are payable within 14 days of the invoice date.

• Late payments accrue interest in accordance with the Finnish Interest Act and may result in suspension of services.

• All deliverables remain our property until payment is received in full.
   

5. Client Responsibilities

You agree to:

• Provide accurate and lawful information necessary for service delivery.

• Ensure that any material you supply (texts, images, data) does not infringe third-party rights or violate applicable laws.

• Obtain required consents, licenses, or authorizations for any materials you provide.

• Cooperate in good faith and provide timely approvals and feedback.
   

6. Intellectual Property Rights

• Deliverables: Intellectual property rights in deliverables transfer to you once payment is received in full.

• Pre-existing materials: Any pre-existing intellectual property of Ophidian Group remains our property. You receive a license to use it only within the agreed project scope.

• Third-party materials: Where deliverables include third-party content (e.g., stock images, licensed software), your rights are subject to the license terms of those providers.

• Portfolio rights: We may use non-confidential examples of deliverables in our portfolio unless prohibited in writing by you.
   

7. Confidentiality

Both parties must keep confidential any non-public information received in connection with services. Confidentiality obligations remain in force for five (5) years after contract termination, unless law requires disclosure.
 

8. Data Protection

• Both parties shall comply with GDPR and other applicable data protection laws.

• We process personal data in accordance with our Privacy Policy.

• Where services involve processing personal data on your behalf, a separate Data Processing Agreement (DPA) will be signed.
   

9. Delivery & Deadlines

• We will use reasonable skill and care to meet deadlines.

• If you delay feedback or provision of information, timelines may be adjusted.

• If delays occur due to force majeure (see Section 15), we will not be liable.
   

10. Warranties

• We warrant that services will be performed with professional skill and diligence.

• We do not warrant that deliverables will guarantee specific outcomes (e.g., financial results, search engine rankings, market share).

• To the maximum extent permitted by law, all implied warranties are excluded.
   

11. Liability

• Our liability for any claim is limited to the total fees paid for the specific project giving rise to the claim.

• We are not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profit, revenue, business opportunities, or data

  • Third-party claims made against you

• Nothing excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability which cannot be excluded by law
     

12. Indemnification

You agree to indemnify and hold harmless Ophidian Group, its directors, employees, and subcontractors from any losses, damages, claims, costs, or legal fees arising from:

• Your misuse of deliverables

• Your breach of these Terms

• Third-party claims relating to materials you provided

• Any unlawful use of our services

This clause survives contract termination.
 

13. Consumer Rights

If you are a consumer (not a business):

• You have statutory rights under Finnish and EU consumer protection law, including the right to withdraw from distance contracts within 14 days.

• Nothing in these Terms restricts your mandatory consumer rights.
   

14. Termination

• Either party may terminate with 14 days’ written notice.

• Upon termination, you will pay for services performed up to the date of termination.

• We may terminate immediately if you breach these Terms (e.g., non-payment, unlawful activity).
   

15. Force Majeure

Neither party is liable for failure or delay caused by events beyond reasonable control, including but not limited to: natural disasters, war, strikes, pandemics, cyberattacks, or government restrictions.
 

16. Dispute Resolution

• We aim to resolve disputes amicably.

• If no resolution is reached, disputes shall be settled by the competent courts of Helsinki, Finland.

• Mandatory consumer rights (if applicable) regarding jurisdiction remain unaffected.

• For EU-based consumers, online dispute resolution is available via the European Commission ODR platform.
   

17. Entire Agreement

These Terms, together with any specific project agreement, constitute the entire agreement between the parties and supersede all prior discussions or agreements.
 

18. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

19. Amendments

We may amend these Terms from time to time. The latest version will always be published on our website and apply to future engagements.